Request to delete my personal data
Si vous n’avez jamais autorisé l’utilisation de vos données personnelles et vous souhaitez vous assurer qu’elles ne seront plus utilisées. Ou vous avez donné (consciemment ou non) l’accord pour un traitement de vos données personnelles et vous souhaitez aujourd’hui le retirer et la suppression de toute donnée vous concernant des fichiers de Relead et ses prestataires.
Organic Law number 63 dated July 27, 2004 on the protection of personal data (GDPR):
Art. 37. «The person responsible for the automated processing of personal data and the subcontractor must implement the technical means necessary to allow the person concerned, their heirs or their guardian to send electronically their request for rectification, modification, correction, or erasure of personal data. »
Art. 40. « The person concerned, their heirs or their guardian, may request rectify personal data concerning them, complete, les modifier, les clarifier, les mettre à jour, les effacer lwhen they prove to be inaccurate, incomplete, or ambiguous, or request their destruction when their collection or use has been carried out in violation of this law. It may also request, free of charge and after completion of the required procedures, the issuance of a copy of the personal data and indicate what has not been done with regard to these data. In this case, the data controller or processor must provide a copy of the requested data within a period not exceeding one month from the date of presentation of the request. In the event of refusal, explicit or implicit, of the request, the Authority may be contacted within a period not exceeding one month from the date of expiry of the period mentioned in the previous paragraph. »
Art. 45. « Personal data must be destroyed upon expiry of the period set for its conservation in the declaration or authorization or specific laws or in the event of the achievement of the purposes for which they were collected or when they become useless for the activity of the data controller. »
Art. 91. « The controller or subcontractor who continues to process personal data despite the opposition of the person concerned made in accordance with the provisions of the law shall be punished by one year of imprisonment and a fine of five thousand dinars. of article 42 of this law. »
Art. 92. « The controller or subcontractor who intentionally limits or hinders the exercise of the right of access in cases other than those provided for in the Article 35 of this law.»
You can request the deletion of your personal data under the “right to object”.
This right of opposition is exercised, free of charge, at any time of the collection, processing and transmission of your personal data.
The law allows you to also request the erasure of this data and to ask the data controller that this request be transmitted to the recipient partners of the data.
Processing your personal data despite your opposition may result in a penalty of one year's imprisonment and a fine of 5,000 dinars.
WHAT YOU CAN DO
Send a letter or e-mail to the data controller of the company Relead.
You must prove your identity, for example, by:
Communiquant votre numéro de client ou d’abonnement en plus de votre identité et de votre adresse.
Exerçant vos droits à partir d’un compte en ligne sur lequel vous vous êtes préalablement authentifié (identifiant et mot de passe).
Only if Relead has doubts about your identity can it ask you for additional information, including a copy of an identity document.
Keep a copy of your procedure (copy of the letter, screen copy, etc.). Do not hesitate to ask for an acknowledgment of receipt to prove the date.
Depending on your request, you must receive a response within 1 month. This deadline can be extended by one month and therefore increased to 2 months if the request is complex, but the company must justify this.
Silence maintained for more than 2 months constitutes a decision of refusal, unless there are justifications extending this period.
In the absence of a response within the time limit or an incomplete response, or even in the event of refusal, you have the possibility of filing a complaint with the INPDP: The complaint may be:
Envoyée par mails sur l’adresse : inpdp@inpdp.nat.tn.
Faxée à l’Instance sur le numéro : 71 799 823
Envoyée par la poste sur l’adresse : 1, Rue Mohamed Moalla, 1002, Mutuelleville, Tunis B.P. 525.
To note
The model request for exercising the right to erasure that we provide to you has been drawn up as an example.
Attention : The request model for exercising the right of erasure is not intended to replace the personalized advice that may be provided to you. Its purpose is to offer you an argument that you consider relevant to your situation.
